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If you can't find what you're looking for here or in any of the specific online
Help files, then please feel free to contact Customer Services using the contact
page |
Register, Why? You will be asked to register before you make your first purchase,
but after you have decided what you wish to buy. When you register, we collect
the information we need to fulfil your order, or to contact you if there's a
problem. During registration, you can also view the full terms and conditions
of our online shopping service. You'll need to provide your name, address, contact
telephone number etc, but you don't have to enter your credit card details at
this stage. This is handled separately,on the next page by Worldpay, on their
secure site. |
You can change your details online, by going to the Checkout. Even if your basket
is shown as empty, you can make changes to the details as necessary. We do not
hold your Credit card details.If you want to remove all your details, please
do it using this link. |
E-mail us with the cancellation/change details! We want to know as soon as you
want something altered, so please let us know ASAP. |
Sorry but no. At Roneys we only deliver meat to the UK, so we do
not
offer this
option at FreeRangeButchers.co.uk. |
Don't worry, it's quite easy to find your way around once you know how!
Use the menu on the left to move to important locations within the site, or to
move around within a store. To see what's in your basket, that is near the help
link, at the top right.
You can return to the home page from any area of the site by clicking on the
'Roney's' logo in the top left. |
Just like a shopping basket in a shop, you can put things in your basket (by
clicking on the 'add to basket' button) without having to buy them - it is just
a way of holding onto things that you are interested in.
You are not committing to a purchase until you take your selected item(s) through
the checkout. You can check what is in your basket at any time by clicking on
the shopping basket tab. If you want to remove something, simply change the quantity
to zero (0) and click on recalculate/update basket. When you have finished your
shopping, click on 'checkout'. At this point you will have to register or log
in, then enter your payment and delivery details. |
Yes, we do let you do this, but it is at our discretion. This is because we have
to protect your credit card from fraud, and we need to be sure that we are delivering
the goods to the card holder. |
No. We get alot of interest in our meat from all over the world, but the logistics
of sending meat abroad makes it too difficult. However, if you live in the US,
and want a treat for Aunt Jane in Derby...We can help! |
Visa, Mastercard, American Express, Switch, Solo and Delta |
No. This is simply because as meat is perishable, it will be off by the time
you return it, and so can no longer be eaten. We ask you to trust us to supply
the best meat we can, so that you will return week after week as a customer.
In the case of an error by the carrier, we can of course replace the order free
of charge. Please note that in these circumstances we need proof of when the
delivery was attempted.
This does not affect your statutory rights as a consumer. |
Yes! If you select the button marked at the checkout, then you will be taken
to a page with all the details necessary, once the order is placed. |
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Orders must be placed before 8pm Wednesday for delivery on Friday |
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| Here at roneys we make our own sausages using the choicest cuts of our own free range yorkshire pork and the finest blended seasoning available,which combined gives a superb quality sausage which our competitors can only envy. |
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